Product Support
Ocular Limited Warranty
1. LIMITED WARRANTY. All products are warranted by Ocular LCD, Inc. (Ocular) only to Buyer for resale or for use in business, against defects in workmanship or material under normal use. Liquid Crystal Displays materials with mechanical defects must be returned to Ocular at the following address: 12700 Park Central Drive, Suite 750, Dallas, Texas 75251, within thirty (30) days of receipt by customer. Touch Panel Displays materials with mechanical defects must be returned to Ocular at 12700 Park Central Drive, Suite 750, Dallas, Texas, within one (1) year of receipt by customer. Removal of original protective film voids warranty on LCDs. A valid Return Merchandise Authorization (“R.M.A.”) number is required before the return of any product will be accepted. The issuance of a credit against returned products is at the sole discretion of Ocular and is based upon the results of Ocular’s material analysis of the returned products. DURING THE WARRANTY PERIOD ANY PRODUCT OR COMPONENT THEREOF WHICH IS DETERMINED BY OCULAR TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP AND TIMELY RETURNED TO OCULAR (OR OTHER AUTHORIZED SERVICE LOCATION, AS OCULAR DESIGNATES), SHIPPING COST PREPAID, WILL BE, AS THE BUYER’S SOLE AND EXCLUSIVE REMEDY, REPAIRED, REPLACED, OR PAYMENT REFUNDED OR CREDITED WITHOUT PRODUCT REPLACEMENT, AT OCULAR’S SOLE AND EXCLUSIVE OPTION.
2. WARRANTY DISCLAIMER AND EXCLUSION OF IMPLIED WARRANTIES. No warranty or affirmation of fact, expressed or implied, other than as set forth in the Limited Warranty statement above is made or authorized by Ocular. Ocular disclaims any liability for product defect claims that are due to Buyer’s product misuse, improper product selection or misapplication. THERE ARE NO UNDERSTANDINGS, AGREEMENTS, REPRESENTATIONS, OR WARRANTIES, EXPRESS OR IMPLIED (INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE), NOT SPECIFIED HEREIN, RESPECTING THE GOODS OR PRODUCTS REFERENCED HEREUNDER, EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY. THIS WARRANTY IS THE ONLY WARRANTY MADE BY OCULAR FOR THE BENEFIT OF BUYER.
Return Materials Authorization
We take great pride in our products and strive to exceed your quality expectations. In the unlikely event that you must return the products to us, we kindly ask that you follow our Return Materials Authorization (RMA) Procedures outlined below:
Products with suspected defects may be returned within one year of original shipment date from our factory.
Prior to returning the RMA units to Ocular, please contact our Customer Service Department at (972) 437-3888 to obtain an RMA number and shipping instructions. The RMA number must be visibly displayed on the outside of the shipping boxes for ease of identification. Any RMA units shipped to us without the RMA number properly displayed, and without proper shipping paperwork, will be rejected and returned to the sender at the sender’s expense.
In accordance with industry practice, customers are responsible for the freight cost to return the suspected defective products to Ocular. Returned products must be properly packaged to avoid damage during shipment. At its sole discretion, Ocular may refuse the RMA shipment if the RMA packaging does not conform to industry standard packaging practices.
Ocular will inspect and take appropriate action with the RMA within 30 days after its receipt at our warehouse. Sometimes technical complexities will lead to longer inspection time and you will be notified of the new ETA in a specific communication from Ocular.
Ocular adheres to the industry practice of “Repair or Replace” RMA policy whereby Ocular will repair the RMA units or replace them with identical or like products at its sole discretion. Ocular may also choose to credit the customer accounts at its sole discretion if “Repair or Replace” is deemed impractical.
Ocular reserves the right to charge a “No Problem Found Fee” (NPF Fee) on excessive RMA units passing our quality inspection. Such NPF fee, equal to 33% of the original invoice price, may be assessed to any RMA units passing Ocular quality inspection when more than 25% of the RMA units pass the inspection (based on each individual RMA number).
Ocular will not accept customer debit notes for RMAs. Debit notes add significant burden and complexities in the AR, AP and inventory processes of both of our companies. We appreciate your understanding of this policy. At its sole discretion, Ocular may choose to issue credit memos to your account. Such credit memo will be mailed to you and will always reference the RMA number to assist you in reconciling your accounts.
